Refund And Cancellation Policies

1. General Principles

• Refund eligibility depends on the applicable airline, supplier, and fare rules.
• Some fares may be non-refundable or may include restrictions on cancellations and refunds.
• Refund requests may be processed for eligible bookings made and issued through us or for services provided under applicable consultation/advisory terms.
• Applicable service fees, processing charges, and consultation fees are subject to the terms provided before the relevant service is confirmed.

2. DOT 24-Hour Refund Rule (U.S. Jurisdiction)

For certain flights to, from, or within the United States, applicable U.S. Department of Transportation rules may provide cancellation and refund rights under specified conditions.

• The applicable booking must meet the requirements established under the relevant DOT rule.
• The cancellation request must be made within the applicable 24-hour period where the rule applies.

The availability of a refund outside any applicable regulatory cancellation period depends on the airline, supplier, and fare conditions.

3. Non-Refundable Tickets

• Certain Basic Economy, promotional, or restricted fares may be non-refundable.
• Where permitted by the applicable airline or supplier, available options may include:
  • Travel vouchers or future credits, if offered by the airline.
  • Rebooking options subject to applicable penalties and fare differences.
• Our platform cannot modify or override fare conditions established by the applicable airline or supplier.

4. No-Show Policy

• Passengers who fail to check in or do not board their scheduled flight may be treated as no-shows under the applicable airline rules.
• No-show conditions may result in loss of ticket value or other restrictions depending on the applicable fare rules.
• Any refund or credit available after a no-show will depend on the applicable airline or supplier policy.

5. Refund Processing & Timelines

• Refund requests should be submitted to our customer service team through the available contact channels.
• Once a request is submitted:
  • Airline or consolidator approval may be required.
  • Processing timelines vary depending on the airline, consolidator, payment provider, and nature of the request.
  • Approved refunds are generally processed using the applicable original payment method, subject to payment-provider procedures.
• Processing delays caused by airlines, consolidators, payment providers, or financial institutions may be outside our direct control.

6. Refund Methods: Cash vs. Vouchers

• Depending on the applicable airline or supplier rules, refunds or credits may be provided as:
  • Cash refunds returned through the applicable original payment method.
  • Travel vouchers or future travel credits subject to applicable restrictions or expiration dates.
• The applicable refund format is determined by the airline or supplier and the terms of the purchased fare.
• Where a supplier issues a voucher or travel credit, conversion of that credit into cash may not be available.

7. Multi-Airline & Interline Bookings

• Tickets involving multiple airlines may be subject to different refund conditions for individual segments.
• Refund eligibility is determined according to the applicable fare rules and ticketing conditions.
• Partial refunds may be available when only certain segments or components qualify under the applicable rules.

8. Force Majeure & Extraordinary Events

• Events outside the control of airlines, suppliers, or travel platforms, such as weather disruptions, strikes, public health events, or other extraordinary circumstances, may affect refund or credit eligibility.
• Airlines or suppliers may provide credits, rebooking options, or refunds according to their applicable policies and any relevant regulations.
• The handling of claims arising from extraordinary events is subject to applicable contractual terms and laws.

9. Chargebacks & Disputes

• If you have a concern regarding a payment, booking, or refund, we recommend contacting us first so the matter can be reviewed.
• Chargebacks may be subject to the rules and procedures of the applicable card issuer or payment provider.
• If a payment dispute or chargeback is initiated, any related investigation or processing will be handled according to the applicable payment-provider procedures.

10. Refunds for Consultation & Advisory Services

We may provide independent consultation and advisory services for passengers, including customers who did not originally book through us. These services may include:

• Assistance with refund, cancellation, or compensation requests.
• Communication or coordination with airlines or consolidators on the customer's behalf.
• Information regarding potential eligibility under applicable airline rules or travel regulations.

Applicable Terms:

• Written or digital customer authorization may be required before advisory services are provided.
• Where applicable, a service fee of up to 30% of a recovered amount may apply, based on the agreed consultation or advisory terms.
• Consultation and advisory fees are subject to the applicable service terms provided before the service is initiated.
• Compensation, vouchers, credits, or refunds issued by airlines or suppliers may be subject to the agreed service terms where applicable.

11. Non-Refundable Items

• Applicable service and processing fees where stated as non-refundable.
• Consolidator or airline-imposed penalties.
• Seat selection, baggage fees, or other ancillary services where the applicable terms are non-refundable.
• Consultation and advisory fees where specified as non-refundable in the applicable service terms.

12. Customer Responsibilities

• Review all applicable fare rules and booking conditions before completing a booking.
• Provide accurate information when submitting a refund or cancellation request.
• Submit refund requests within the applicable timeframe specified by the airline, supplier, or fare rules.
• Understand that refund eligibility may depend on airline, consolidator, supplier, and applicable regulatory requirements.

13. Consumer Protection Compliance

• U.S. Bookings: Applicable U.S. Department of Transportation refund and consumer protection rules may apply.
• EU Flights: Certain passenger rights may apply under applicable European passenger-rights regulations, including Regulation (EC) No. 261/2004 where its conditions are met.
• International Flights: Applicable international conventions, including the Montreal Convention, and local aviation or consumer protection laws may apply depending on the itinerary and circumstances.

Refund and related requests are handled according to the applicable airline, supplier, contractual, and regulatory requirements.

14. Governing Law

This Refund Policy is subject to the governing-law and jurisdiction provisions applicable to the relevant services, booking terms, and agreements, together with any mandatory consumer protection or travel regulations that may apply.